This privacy policy will explain how www.curiouscraftstudio.com uses the personal data we collect from you when you use our website.
What data do we collect?
Curious Craft Studio collects the following data:
- contact information (such as name, postal address, email address, and mobile or other telephone number)
- username and password
- payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address)
- customer service information (such as customer service inquiries, comments, and history)
- photographs, comments and other content you provide
- purchase and transaction information
- location data (such as data derived from your IP address, country and/or zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate
- clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies
- other personal information we obtain through our Channels
How do we collect your data?
You directly provide www.curiouscraftstudio.com with most of the data we collect. We collect data and process data when you:
- Comment on a post
- Register online or place an order for any of our products or services
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
- Use or view our website via your browser’s cookies
Curious Craft Studio may also receive your data indirectly from the following sources:
- Etsy.com (Through our Etsy shop)
How will we use your data?
We use the personal information we obtain as described in this policy and rely on a number of legal bases to do so as described further below, including:
- performance of a contract with you
- our legitimate business interests
- compliance with a legal obligation, a court order, or to exercise or defend legal claims
- your consent to the processing, which you can revoke at any time
We use the information we obtain to perform a contract with you or to take steps at your request prior to entering into a contract, including to:
- transact with you and provide various products and services to you
- process and fulfill orders in connection with our products and services and keep you informed about the status of your order
- manage career opportunities, including for recruitment purposes, employee onboarding and other Human Resources purposes
- provide customer support (including repairs, alterations, cleaning and other services)
- create and manage your account
We use the information we obtain on the basis of our legitimate interests, including to:
- operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analytics; and performing accounting, auditing and other internal functions)
- verify your identity
- send you promotional materials and other communications (including thank you notes, special occasion reminders and other communications from sales professionals with whom you’ve engaged)
- communicate with you via email, postal mail, phone and other means about, and to administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research
- protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities
- comply with and enforce relevant industry standards, contractual obligations and our policies
- respond to your inquiries
In addition, we process your personal information to comply with and enforce applicable legal requirements to which we are subject and for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
We also use the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.
Who do we share your data with?
We share your data only with our partner companies, payment processors, and third party service providers, as described in the above section titled “How will we use your data?”:
- Service providers. We engage certain trusted third parties to perform functions and provide services to our website, such as payment processing, delivery companies, web hosting, email marketing, and data analytics. We will share your personal information with these third parties, but only to the extent necessary to perform and improve our services
- Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others
How do we store your data?
To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed (1) for the purposes for which we obtained it, which generally means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us; or (2) to take into account applicable statute of limitation periods and comply with mandatory applicable laws. You may request that we delete your information or restrict the processing of such information by contacting us as indicated at the end of this page. We store your data at Bluehost, Mailchimp, Flodesk, and WooCommerce. All companies are located in the USA and participate in and have certified their compliance with the EU-U.S. Privacy Shield Framework.
Marketing
Curious Craft Studio would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. If you no longer wish to be contacted for marketing purposes, please click the link at the bottom of the marketing email.
What are your data protection rights?
Curious Craft Studio would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request Curious Craft Studio for copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that Curious Craft Studio correct any information you believe is inaccurate. You also have the right to request Curious Craft Studio to complete the information you believe is incomplete.
- The right to erasure – You have the right to request that Curious Craft Studio erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that Curious Craft Studio restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to Curious Craft Studio’s processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that Curious Craft Studio transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please see our contact details at the end of this page.
Privacy policies of other websites
The Curious Craft Studio website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Articles on this site may include embedded content (e.g. videos (for YouTube for example), images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Changes to our privacy policy
Curious Craft Studio keeps its privacy policy under regular review and places any updates on this web page. Please see the latest update date at the bottom of this page.
Cookies
Cookies are automated means through which we collect information on our website and by which we can sometimes track information about your use of our website. We use cookies to optimise your user experience, the functionality of our website and our service to you. When you visit our site, our web server sends a cookie to your computer, which allows us to recognise your computer to perform a variety of functions.
By proceeding to navigate beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy and our Privacy Notice. Please note that you may restrict cookies by changing your browser settings, but that such restrictions will potentially degrade and impact your user experience and functionality of our website.
Please consult our Cookie Policy page for more information.
How to contact us
If you have any questions about Curious Craft Studio’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
✉️Write to us: hello@curiouscraftstudio.com